Job Description

Bilingual Receptionist - State Farm Agent Team Member

Position Overview

Misty Virgil State Farm is hiring a bilingual (Spanish/English) Receptionist in Mesa, AZ. This is an in-office role working 30-35 hours per week, and it's a great fit for someone who is warm and organized on the front lines of a busy agency — and who wants a clear path into a licensed insurance career. You'll receive hands-on training and coaching from a local agency team that values consistency, reliability, and professional growth.

No insurance experience is required. We'll help you get licensed: you'll have 90 days to obtain your Property & Casualty (P&C) license, the agency will pay for one exam attempt, and your pay increases once you pass.

Responsibilities

• Greet customers in person and answer incoming calls as the first point of contact for the agency
• Support customers in both Spanish and English with clarity and care
• Schedule appointments and direct customers to the right team member
• Handle customer service requests such as payments, policy questions, and follow-ups
• Log calls, notes, and customer updates in the agency's system daily
• Keep the front office organized and running smoothly
• Complete licensing classes and ongoing product education

Qualifications

• Fluent in Spanish and English (required)
• Friendly, professional, and confident on the phone and in person
• Organized, dependable, and able to manage multiple tasks
• Willing to obtain the Property & Casualty license within 90 days of hire (agency pays for one exam attempt)
• Coachable, upbeat, and happy working as part of a team
• Experience not necessary — full training provided

Pay

• $18.00 per hour to start
• $19.00 per hour once you pass your P&C licensing exam
• 30-35 hours per week

Benefits

• 401(k) with matching contributions
• Reimbursement program for health insurance costs
• Life insurance
• Disability insurance
• Paid time off that covers vacation, sick days, and personal time
• Paid holidays throughout the year
• Paid licensing exam attempt and full training
• Room to grow into larger roles at the agency

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

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