Job Description

Salary: $41,600 - 41,600 per year Requirements:

• Hold a CompTIA A+ certification, or an equivalent or higher-level technical certification.
• Have proven experience in IT support or help desk roles, with a solid grasp of networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and Active Directory administration.
• Be proficient in troubleshooting printers, managing domain accounts, handling email accounts in Google and Microsoft environments, and supporting user-facing software such as QuickBooks, Quicken, and similar applications.
• Possess strong analytical skills to identify the root cause of technical issues efficiently.
• Communicate clearly and effectively with users of varying technical backgrounds.
• Be able to troubleshoot hardware components, including computer peripherals and network equipment, with efficiency.
• Be familiar with IT infrastructure elements such as DNS servers, LAN configurations, TCP protocols, GPOs, and firewall settings.
• Be able to prioritize and manage multiple support requests.
• Bring a proactive approach and maintain high-quality customer service in a fast-paced setting.
• Have 3+ years of professional IT experience, preferably in an MSP, help desk, or business IT environment.
• Experience with Kaseya products and platforms is preferred.
• Experience with Halo PSA or another professional services automation/help desk platform is preferred.
• Additional CompTIA, Microsoft, Cisco, or other industry certifications are preferred.
• Demonstrate customer focus, problem-solving ability, reliability, strong follow-through, organization, teamwork, professionalism, and a desire to learn and grow.
• Be comfortable working primarily on-site in Lake Havasu City, Arizona, with hybrid or remote work considered for highly experienced, independent candidates.
• Be willing to complete a background check if selected to move forward in the hiring process.

• Respond promptly to incoming support requests through help desk systems and provide clear guidance and solutions.
• Troubleshoot hardware issues involving computers, peripherals, mobile devices, and other equipment.
• Resolve software problems across Windows, macOS, and Linux, including application errors and configuration issues.
• Diagnose network connectivity problems involving LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols.
• Manage user accounts and permissions in Active Directory and GPO to maintain secure access control.
• Support computer management tasks such as operating system updates, hardware installations, and equipment troubleshooting.
• Document support interactions accurately in ticketing systems and follow up to confirm resolution and client satisfaction.

• Active Directory
• Cisco
• Firewall
• Hardware
• Support
• LAN
• Linux
• macOS
• Mobile
• Network
• TCP/IP
• Windows

More:

Vertical IT Solutions is a locally owned managed service provider focused on helping businesses use technology confidently, securely, and efficiently. We deliver proactive IT management, cybersecurity, technical support, infrastructure management, and strategic technology solutions to keep clients running smoothly. Our team takes a preventive approach to support, works to resolve issues before they disrupt operations, and provides responsive service when needed. We value integrity, customer-centric service, quality, efficiency, continuous improvement, community commitment, and teamwork. This Technical Support Specialist - Tier 1 role is based primarily on-site in Lake Havasu City, Arizona, with hybrid or remote arrangements considered for the right candidate. The position offers opportunities to learn new technologies, work alongside experienced IT professionals, and grow within the company. Compensation starts at $20.00 per hour, with additional advancement potential, and benefits may include paid time off, select paid holidays, short-term disability, mental wellness support, professional development, a Simple IRA with employer match after one year, and additional vacation time after one year.

last updated 39 week of 2026

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