Job Description
POSITION DETAILS
Role: Senior Quality Assurance (QA)
Number of Positions: 1
Location: India Virtual/Remote
Shift: 1:00 PM to 11:30 PM IST
Working Duration: 10 hours
Start Date: ASAP, preferably within 1 2 weeks
CORE REQUIREMENTS
Strong senior-level QA experience with ownership of test strategy, test plans, test cases and end-to-end testing across releases.
Hands-on testing of Digital Agent and conversational customer-service solutions.
Omnichannel testing experience across email agents, voice bots/IVR and chatbots.
Ability to validate conversation flows, business rules, intent recognition, entity extraction, response accuracy, exceptions and escalation scenarios.
Salesforce Service Cloud and Salesforce Case Management testing experience.
Sierra platform/workflow validation and testing of integrations among Digital Agent platforms, Salesforce, Sierra and other enterprise systems.
Strong functional, system, integration, regression, end-to-end, UAT, data-validation and production-validation testing experience.
API and integration testing using Postman/REST APIs, along with SQL-based data validation.
Strong defect-management experience using JIRA, including defect triage, root-cause analysis and closure verification.
Experience working in Agile delivery, including sprint planning, backlog grooming, story refinement, daily stand-ups, sprint reviews and retrospectives.
Ability to prepare test-status reports, defect metrics, quality trends and release-readiness assessments.
Test automation framework experience; Azure DevOps exposure is preferred.
Job Tags
Immediate start, Remote work, Shift work
Similar Jobs
SEi
...Role Overview The Security Sales Consultant is responsible for new customer acquisition, following up on sales leads, and closing sales for installation projects across commercial, smallbusiness, and residential markets. This role includes conducting onsite security...
Archdiocese of Omaha
...RELATIONSHIPS The Preschool Director will be supervised by the Parish Manager and directly accountable to the Pastor. Preschool Parent Advisory Board: The Preschool Parent Advisory Board functions as an appointed advisory team to serve beside the Director. The...
ElectriCom Inc
...Position Title: Bore Operator - SIGN ON BONUS Location: Owensboro, KY Job Category: Utility Construction/Operations Date... ...trade. # Coordinate activities of Locator and Laborers to meet production schedule. # Maintain safe job site. # Assist crew to...
Digital Infuzion
...Position Overview: In this role you will be part of the Software Engineering Services team responsible for ensuring the delivery... ...related field or a suitable combination of education training and experience Minimum 5 years of experience in web application testing...
Staffmax Staffing & Recruiting
...communication skills Customer-focused with a professional, solutions-oriented approach Proficiency in Microsoft Office; experience with Yardi or similar leasing software is an asset Ability to manage multiple priorities in a fast-paced environment Why Work with...