Job Description

About Softville

Softville is New York’s newest dessert destination where chef-driven desserts, contemporary art and community come together to create memorable experiences for our guests.
Creativity, hospitality, human connection and joy is at the heart of everything we do.

Softville is a collaboration between Gelato Messina and Studio Jeremyville.

Gelato Messina brings world-class product, craftsmanship, innovation and an uncompromising commitment to quality shaped by years of experience.
Messina has become one of Australia’s most celebrated gelato and dessert brands, with locations across Australia, Singapore and Hong Kong. Softville marks the team’s first venture into New York City.

Studio Jeremyville brings the creative vision, transforming the space through art, design and storytelling to create an immersive destination unlike anywhere else in the city.

As part of our founding team, you’ll help bring the Softville world to life, creating a genuine connection for every guest through hospitality, community and care.

About the Role

This is a hands on production role that combines pastry, gelato and guest service.

No two days are the same. You'll spend time producing cakes, cookies, sauces and toppings in our production kitchen, preparing fresh ice cream bases, operating our soft serve equipment and stepping into front of house to create beautiful sundaes and deliver memorable guest experiences.

You'll work alongside our Head Chef and production team to ensure every component leaving the kitchen meets Softville's quality standards while also helping bring the experience to life on the shop floor.

Key Responsibilities

Pastry Production

• Produce cookies, cakes, brownies, crumbles, pralines and other baked inclusions
• Prepare sauces, ganaches, fruit preparations, caramel and other dessert components
• Portion, label and store products following FIFO procedures
• Maintain consistency across all recipes and production standards
• Assist with new product development and seasonal menu launches

Gelato & Soft Serve Production

• Prepare and pasteurize fresh ice cream bases
• Operate and maintain pasteurizing equipment
• Prepare and manage soft serve mixes
• Operate, clean and maintain soft serve machines
• Monitor product quality, texture and consistency throughout service
• Assist with production planning and stock management

Front of House

• Prepare and finish signature sundaes during service
• Answer questions relating to ingredients, allergens and menu items
• Maintain exceptional presentation standards throughout service
• Replenish dessert stations and ensure products remain fresh and visually appealing

General Responsibilities

• Follow all food safety and sanitation procedures
• Maintain a clean, organized and efficient work environment
• Assist with receiving and rotating deliveries
• Work collaboratively across both kitchen and front of house teams
• Support the Head Chef with daily production requirements

We're Looking For Someone Who

• Has previous pastry, bakery, dessert or gelato experience
• Takes pride in producing consistently high quality products
• Enjoys both kitchen production and interacting with guests
• Is comfortable working in a fast paced environment
• Has strong attention to detail and excellent time management
• Works well as part of a team
• Is eager to learn new techniques and processes
• Is reliable, organized and takes ownership of their work
• Is able to stand for extended periods and lift up to 50 lbs when required

What You'll Bring

• Experience in a pastry kitchen, bakery, dessert kitchen or ice cream production environment preferred
• Food Handler Certificate (or willingness to obtain one)
• A positive attitude and willingness to help wherever needed
• Passion for desserts, hospitality and creating memorable guest experiences

Why Join Softville?

• Be part of launching a one of a kind hospitality concept in New York City
• Learn world class pastry and gelato production techniques from the team behind Gelato Messina
• Work in a creative environment where food, art and storytelling come together
• Opportunities for growth as the business expands
• Competitive hourly pay
• Staff discounts and team perks
• A supportive team culture focused on learning, creativity and delivering exceptional guest experiences

Softville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status

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