IT Help Desk Specialist (Entry-Level) Job at Katapult Network, Saint Louis, MO

K0pkalI4Z0pFSldNdG5NeWN0NThXaTk5WUE9PQ==
  • Katapult Network
  • Saint Louis, MO

Job Description

Bachelor's Degree Required to Apply 

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations that want to find their next generation of talent.

The Job

We are currently recruiting an entry-level IT Help Desk Specialist to support both technical troubleshooting and customer experience within a growing organization. This role is ideal for candidates who enjoy working with technology and helping people solve problems in real time.

In this position, you will serve as a key point of contact for users experiencing technical issues, guiding them through solutions while providing clear and professional communication. You'll work closely with internal teams to resolve issues, improve processes, and ensure a high level of customer satisfaction. This is a great opportunity for recent graduates looking to build a career in IT support, technical services, or systems administration.

What You Will Be Doing

  • Provide technical support to users by diagnosing and resolving hardware, software, and system issues
  • Communicate with customers to understand problems and guide them through solutions step-by-step
  • Explain technical concepts in a clear, user-friendly way
  • Track, update, and manage support tickets to ensure timely resolution
  • Escalate complex issues to appropriate teams while maintaining communication with users
  • Collaborate with internal teams to identify and implement solutions
  • Monitor support trends and suggest process improvements
  • Participate in occasional customer meetings or site visits as needed

What We're Looking For

  • Technical foundation: Understanding of computer hardware, software, and operating systems
  • Customer-focused mindset: Enjoys helping others and providing a positive support experience
  • Communication: Able to clearly explain technical concepts to non-technical users
  • Problem-solving: Comfortable troubleshooting and working through technical challenges
  • Organization: Able to manage multiple support requests and follow through on tasks
  • Adaptability: Willing to learn new systems, tools, and technologies

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

We're social! Follow us on:

Instagram: @katapultnetwork

Facebook:

LinkedIn:

Similar job titles we would consider: IT Support Technician, Help Desk Technician, Desktop Support Technician, Computer Support Specialist, Technical Support Specialist, Service Desk Technician, IT Support Specialist, and Systems Support Associate.

Job Tags

Full time

Similar Jobs

Denali Water Solutions LLC

Mechanic (Diesel Mechanic) - Req. ID: 4155 Job at Denali Water Solutions LLC

 ...transforming them into resources to feed, fuel and replenish the earth. Our work is essential to keeping water clean, reducing the need for new...  ...we strive to ELEVATE you to be your best, both at work and at home. Our benefits arent just about compensation; theyre part of a... 

Leap Brands

Chief Executive Officer - Retail Job at Leap Brands

 ...About the Role We are seeking a transformational Chief Executive Officer to lead a fast-scaling retail and food & beverage roll-up platform backed by private equity. The CEO will be responsible for building a high-performing organization capable of acquiring, integrating... 

Freddie Mac

Operational Resilience Professional Job at Freddie Mac

: At Freddie Mac, you will do important work to build a better housing finance system and you'll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation. Position Overview: Are you excited to support ...

Rowe Carpentry LLC

Lead Carpenter Job at Rowe Carpentry LLC

Demo turns up problems the drawings don't show. Old beams notched through, framing that's not what the plans say. David, the owner, is usually on another job when it happens. Whoever's on site has to make the call - no waiting on him, no waiting on the client. That'...

Kinema Fitness

Yoga Instructor Job at Kinema Fitness

 ...that provides on-site fitness programming to companies across the country. We are seeking an energetic, passionate, and experienced Yoga Instructor to teach classes at a corporate fitness site in Long Beach, California. The ideal candidate has vibrant energy,...