Bilingual Customer Care Associate (Spanish) Job at Utica First Insurance Company, Oriskany, NY

KzVWcFNNQUdFSlNMdVhjeGZ0eDdVaWg4Wnc9PQ==
  • Utica First Insurance Company
  • Oriskany, NY

Job Description

Description:

Utica First Insurance

POSITION DESCRIPTION
Bilingual Customer Care Associate

***Candidate must speak fluent Spanish***

Job Summary

Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phones calls but may also include email and web chat. 


Reports To: Customer Care Supervisor

Schedule: Monday-Friday, 9:00am to 5:00pm (Overtime as needed)


Duties/Responsibilities

  • Answer calls daily with professionalism and return calls for individuals who left voicemails.
  • Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox.
  • Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy)
  • Exercise discretion in handling personal financial information. 
Requirements:

Required Skills/Abilities

  • Candidate must speak fluent Spanish 
  • Demonstrates excellent verbal and written communication skills
  • Ability to assess a situation and provide appropriate solutions
  • Conflict resolution and de-escalation techniques
  • Ability to learn and navigate multiple computer applications

Education and Experience

  • High School Diploma or equivalent
  • Previous experience in customer centric positions 
  • Previous experience in financial or insurance services preferred
  • Familiarity with email and phone systems

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment. 

Pay Range: The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees. 

Salary Description: $19.50 to $21.00 per hour 

Compensation details: 19.5-21 Hourly Wage

PI3cce59fa9f15-30492-40930987

Job Tags

Hourly pay, Work at office, Monday to Friday

Similar Jobs

Naropa University

Adjunct Faculty - CMHC, Transpersonal Art Therapy Concentration Job at Naropa University

 ...Position Title: Adjunct Faculty CMHC, Transpersonal Art Therapy Concentration # of Positions to Fill: 1 Department/Program: MTC Art Therapy 12070 Remote Work Authorization: 100% On-Site Campus Location: Nalanda Campus Campus Reports to: Program Chair FLSA Classification... 

Oceanside Staffing

Executive Housekeeper Job at Oceanside Staffing

 ...A private family is seeking an experienced, full-time Executive Housekeeper to oversee the daily care, organization, and presentation of their luxury residence and family office. This role is responsible for maintaining five-star standards throughout a 6,000 sq. ft. private... 

BHE GT&S

Associate LNG Technician/LNG Technician/Sr LNG Technician (Operations) Job at BHE GT&S

BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting career opportunity for an Associate LNG Technician (Operations), LNG Technician (Operations), or Sr LNG Technician (Operations) at our Cove Point facility located in Lusby, MD. RESPONSIBILITIES Associate LNG...

Alvey's Sign Co Inc

Sign Installer Job at Alvey's Sign Co Inc

 ...We are a local sign manufacturer seeking a qualified sign electrician/installer to join our team! The selected individual will install faces, channel letters, decals, and many other types of signs. Responsibilities include but are not limited to: Perform all work... 

Midwest Logistic Systems

Part-time Dedicated truck driver Job at Midwest Logistic Systems

 ...Haul automotive parts in dry van trailers with newer trucks. Haul no-touch, mostly drop-and-hook freight. Work with onsite leaders...  ...50 miles of Little Rock, AR. Minimum 3 months of Class A driving experience. Additional benefits ~ Opportunity to work with...