Job Description

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a dynamic Caffè Manager to lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Job Description

The Caffè Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffe in back-of-house (BOH), front-of-house (FOH), and full-service bar operations, as well as customer engagement areas.

• Oversees daily operations to ensure that Eataly Caffè consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety. 
• Engages with Caffè employees in a hands-on capacity to foster teamwork and operational excellence.
• Motivates, inspires, and develops team through setting clear expectations and leading by example 
• Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, bartender etc. 
• Oversees full-service bar operations
• Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
• Collaborates closely with the Director of Operations to develop, implement and monitor standard operating procedures 
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance. 
• Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data. 
• Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume. 
• Actively recruits and trains Caffè team members in collaboration with HR and Talent Acquisition teams. 
• Acts as a brand ambassador for Eataly, representing the store to the community and guests 
• Performs other duties as assigned 

Qualifications

• 2+ years of experience supervising a café or quick service operation
• Experience and knowledge in coffee and coffee production
• Excellent communication and team leadership skills 
• Outstanding analytical and problem-solving skills 
• Proficiency in Microsoft Office 

Job Requirements

• Ability to stand, bend, reach and be mobile for up to 4 hours 
• Ability to lift up to 20 lbs. 
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv-Safe Certification are a plus 
• Restaurant or Hospitality experience preferred

Compensation:  The annual compensation for this role is $80,000 - $90,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Vacation and Sick Time.
• Paid Parental Leave
• 401K with match or RRSP
• Bonus Program
• Complimentary daily meal at Eataly Caffè
• Free classes on products and Italian cuisine
• Referral Bonus Program
• Discounts at Eataly
• Exciting potential for development
• and more!

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